Shipping & Delivery Times

General Info: We ship to all customers within the United States and U.S. territories🇺🇸 including: P.O. Boxes, All US Military bases, APO/FPO, Puerto Rico, Guam, and U.S. Virgin Islands. Tracking numbers are provided for ALL orders. All US orders are delivered via USPS, Fedex, UPS, or DHL. Economy USPS shipping is currently being offered FREE on all US orders. Upgraded & express shipping options are available for an additional charge. Shipping rates are calculated at checkout based on order size, shipping method, and country. We ship from the USA & China via third-party fulfillment centers. Some orders may be split into more than one package for shipping time efficiency since we have more than one warehouse. 📦⚡️ We do ship worldwide, however, with an ever changing shipping environment, some countries have eliminated the option to accept packages. Please see this list to view the countries we can and cannot ship to. 🌏
Shipping Times: We currently offer 3 shipping services. The estimates below are for USA orders only.
  • FREE USPS Standard Shipping: Delivery takes ~3-9 business days + order processing time
  • Fedex/DHL EXPRESS Shipping: Delivery takes ~1-5 business days + order processing time
  • (PRE-ORDER) FREE USPS Shipping: Delivery takes ~5-15 days. This is our slowest shipping method.  *Pre-Order Items take a little longer to process/ship and will be excluded from all paid/promotional shipping upgrades.
Your estimated delivery span is calculated at checkout based on your country/location, order size, & selected shipping method. Please keep in mind that these are estimates, your order may arrive a littler sooner or a few days later. Delivery times will also vary by the efficiency of your local USPS, UPS, FEDEX, or DHL delivery office.
*Certain items cannot be shipped using certain shipping methods. In the scenario where you have selected a shipping method for a product that cannot be used, CloudNine Fash will use the next available, fastest shipping option so you can have the best experience possible.*
Processing Times: We process orders Monday-Friday ONLY, excluding holidays. Our standard order processing times can vary from 0-7 business days, but MOST orders ship out within 3-5 business days. Larger orders may take a little longer to process as they will naturally require more time to thoroughly quality-check, pack, label, and ship. *Processing time (the amount of time it takes to issue a tracking number and ship the order) is always SEPARATE from shipping/delivery time and still applies to orders with upgraded shipping, all orders are processed in the order they are received.*
Order Changes/Cancellations: We begin to process orders as soon as they are received so be sure all of your order information is correct before and after checkout using your order confirmation email (sent to you immediately after placing your order)! If you need to change or cancel your order, please try to contact us within 6 hours of placing your order for the best chance of a successful order change/cancellation.
Order Tracking: Once your order ships, you should receive a shipping confirmation email with your tracking information to the email address you provided at checkout. If you cannot locate this email, please verify that the email address on your order is correct.. then, be sure to check your spam/junk email folder. If you still cannot locate this email, please email our customer service team. Once your designated shipping company receives and processes your package for delivery, they will give you an expected delivery date. If your package is coming from one of our overseas warehouses, a small gap in tracking history/location is expected and normal.* Your tracking history will continue to update as your packages move through the mail system.  Track your order

Shipping Insurance: we now offer a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout. Learn more
*Customer is responsible for customs fees incurred on international orders*
Have specific questions about or need assistance with your order? Please email our customer service team:
*Be sure to include your full name and order number within your email so our team is able to look up your order.
Have a general question? Send us a message through chat OR any of our social media, including Facebook, & Instagram!
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While we understand your frustration if you are encountering order issues, we have a 0 tolerance policy for vulgar, belligerent, and/or disrespectful messages/emails. These messages will immediately be blocked, reported, and ignored. Please treat our customers support team with kindness and respect as they are here to help you! Thank you for your understanding 🫶